All Refunds shall be done by the way of an online bank transfer to the customer’s bank account within 10 days of receipt of the product. If the mode of payment is through online debit/credit cards, or net banking, the refund will be processed by reversal of the previous Transaction. In case, any Coupon, Discount, or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount, or Promo Codes, as applicable. Part payments received against customised jewellery will not be refunded.
Cancellation by Customer, Return, and Exchange Policy:-
Cancellation or change of products will be accepted only within 24 hours of placing an order. Post 24 hours a Cancellation Fee of 15% on the final product price would be deducted from the paid amount and the difference will be refunded. Cancellation of Gold coins, customised jewellery, and loose solitaires will not be accepted under any circumstances.